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Urgent Police Response times


More than three-quarters of the State’s police regions, commands and districts, at least one in five urgent calls were not attended, within the government’s own benchmark time.

 An urgent call is one where there is imminent threat to life or property.

The benchmark is 12 minutes.
This was revealed by Shadow Minister for Police and Counter Terrorism Walt Secord at Police Budget Estimates. 

Mr Secord obtained the information under freedom of information laws, Government Information Public Acces, recently.
Mr Secord said 43 of the state’s 57 regions, commands and districts failed to respond to a fifth or more of urgent calls within the NSW Police Force’s benchmark.


Lake Illawarra had the longest outside Sydney at 23 per cent.

The South Coast rated 22 per cent with the Hume Police District rating 21 per cent.

In 2020-21, NSW Police Force responded to 158,773 urgent calls, overall attending to 75.7 per cent of urgent calls within 12 minutes.

 Mr Secord said: “Make no mistake, NSW Police are under enormous pressure and they are being let down by the Perrottet Government.”
“It is sad to see that families in urgent or life-threatening situations are not getting the emergency assistance they require,' he said.

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